Requesting a Refund

You can find our Refund Policy Here. 

In extenuating circumstances, you can email hello@botanicaflowerfestival.com to request a refund and provide detailed information to support your request.

Please note, we are unable to issue a refund due to unfavourable weather unless it was deemed unsafe such as a lightning storm. 

You can find directions to change the date of your ticket HERE

All refund requests will be processed on Wednesdays throughout the festival. 

Any requests submitted 1 week after the festival will not be processed.

A processing fee of 30% will be deducted from your refund amount.